How to Get Certified?
BUX Certification is a proprietary process that analyzes a financial institution’s entire digital presence (online, mobile, voice) against more than 400 best-practice guidelines.
What we review
- Mobile banking & apps
- Desktop online banking
- Public website & new account application
How it works
Confidential audit against 400+ digital banking standards, detailed scorecard and list of strengths and weaknesses.
Financial institutions complete a short digital banking questionnaire.
Digital banking areas are reviewed and scored against our proprietary customer experience framework which includes over 400+ digital contact points and common user task for customer experience effectiveness. Strengths and weaknesses are identified to help understand experience gaps and missing features
Financial institutions receiving a score of 80% or more are recognized as BUX Certified and may license the BUX Seal of Excellence in Digital Banking for 1 year; those scoring below 80% receive one additional re-scoring opportunity after deficiencies are addressed.
What’s included?
Confidential audit against 400+ digital banking standards, detailed scorecard and list of strengths and weaknesses.
SCORING: Digital banking compared and scored against our proprietary customer experience framework.
400+ digital contact points reviewed for customer experience effectiveness
SUMMARY: At a glance, see strengths, weaknesses and gaps to the ideal user experience.
- BUX Certified applicants have the option to purchase detailed recommendations for improvement
- Financial institutions receiving a minimum score of 80% become BUX Certified and have the option to license the BUX Certified seal along with a host of marketing, training and press support material
- Recognition on the BUX Certified website
- Marketing material: Blog post template, social media template, BUX Certified logo (with link to third-party explaining the methodology), in-branch marketing material templates
- Training material for staff and customer service reps
- Press support: Press release template, quotes for your press release, Q&A with local reporters/bloggers
